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Käfer IT Service Management

Herzlich Willkommen im Service Management Portal!

Um sämtliche Funktionen des Portals nutzen zu können, darunter Anleitungen zu Ihren Anwendungen sowie zur Nutzung technischer Einrichtungen, ist Ihre Anmeldung erforderlich.
Eine Kurzanleitung für die Anmeldung im Service Management Portal finden Sie hier

Fragen / Meldungen - Anwendungen

Meldung zu Bankettprofi

Anwendungsmeldungen

Erforderliche Felder sind mit einem Sternchen markiert.*
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Unterstützt von Jira Service Management
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